Employment Opportunities

Membership & Community Associate

Role Summary/Purpose

The Independent Feature Project (IFP) champions the future of storytelling by connecting artists with essential resources at all stages of development and distribution. IFP fosters a vibrant and sustainable independent storytelling community, represents a growing network of 10,000 storytellers around the world, and plays a key role in developing 350 new feature and documentary works each year. IFP also operates the Made in NY Media Center by IFP, a collaborative workspace dedicated to supporting and connecting the next generation of media entrepreneurs and creators by providing industry resources, events, mentorship and educational opportunities.

Our 20,000-square-foot state-of-the-art facility in DUMBO combines workspaces, classrooms, exhibition venues and a public café, where storytellers, industry professionals and curiosity seekers come together to work, learn, innovate, explore and grow — together.

The Membership & Community Associate reports to the Associate Director of Sales & Operations and is responsible for supporting and engaging a thriving community for IFP and Media Center members. The Membership & Community Associate must also proactively develop networking opportunities for the IFP and Media Center community to connect with each other and the media community at large.

The Membership & Community Associate works with all teams within the IFP and Media Center staff to create a positive and functional environment for the membership community.

The Membership & Community Associate will have a varied schedule working some early mornings to open the Media Center as well as evenings and weekends for events. The Community Associate will also spend significant time at the front desk greeting members and guests as they enter the space.

Essential Responsibilities

IFP Membership

Membership Satisfaction & Programming

  • Manage IFP membership at large with the mandate to retain and increase membership with consistent communication and the coordination of high-touch events. Such events include screenings, receptions, information sessions and more.
  • Manage daily communication and correspondence with members including email correspondence and phone inquiries. 

Memberships Sales & Conversion / Marketing

  • Work with Associate Director of Marketing on newsletter creation as well as social media strategy and implementation.
  • Create and send surveys to IFP members to receive feedback on membership needs and events.

Media Center Membership

Membership Satisfaction & Programming

  • Onboarding of new Media Center members on a monthly basis and conduct one-one-one consultations with new members to understand their business goals and needs in conjunction with the Associate Director of Sales & Operations. Onboarding includes working directly with the finance department to ensure all tenancy license agreements, refunds, license extensions, and cancellations are accurately reflected in the central database. On boarding also includes setting up member backend portals, desk set up, storage and mailbox assignments.
  • Resolve member issues in a timely and professional manner.
  • Coordinate at least two (2) professional, social and educational events and initiatives per month designed to showcase members to potential partners as well as to develop connections between members.
  • Seek and cultivate new Experts-in-Residence to provide monthly office hours for members as well as maintain experts-in-residence database.
  • Coordinate deliverables for grant and fellowship programs – procedure, guidelines, copy, and implementation.
  • Work closely with the Programming Producer and Manager, Education and Programming to provide recommendations for programs and educational initiatives that will appeal to and support the member community. Also support programming team with onsite event logistics as needed.
  • Responsible for member operational satisfaction in conjunction with the Operations team.
  • Provide strategic insight into the needs from current and prospective members through one-on-one and group discussions and track this information to drive improvement in member amenities and services.
  • Serve as initial point of contact for organization to answer questions and requests for potential IFP and Media Center members.
  • Create and implement International, Group and University Tours of the Media Center in conjunction with the Events and Operations Coordinator.

Memberships Sales & Conversion / Marketing

  • Support the Associate Director of Sales & Operations to hit monthly sales targets for new incubator and community members to constantly be striving for full capacity of a diverse community of media/tech entrepreneurs. This will be achieved through the creation of events to increase foot traffic in the Media Center, conducting prospect tours and responding to all inquiries within 24 hours.
  • In conjunction with the Associate Director of Sales & Operations, strategize and attend industry trade events and act as ambassador for the Media Center and seek new members.
  • Conduct research for potential members and update member database with lead profile information and conversion tracking.
  • Maintain Media Center Slack.

Qualifications

Successful candidate will have a proven history of approaching work from an innovative perspective and is a go-getter who is always looking to expand and grow their skillset. The candidate should be personable and able to proactively execute designated tasks.

  • Experience in community building for a not-for-profit organization and/or co-working atmosphere of 2 – 4 years.
  • Preferred experience in community membership atmosphere with direct experience in membership engagement and sales.
  • Exceptional communication skills, both written and verbal.
  • Exceptional people and customer service skills.
  • Strong analytical and strategic skills.
  • Comfortable in a fast paced and nimble environment.
  • Passionate and dedicated to mission-based organizations and the film/media/tech sector.
  • Ability to balance multiple and simultaneous projects and priorities.
  • Results orientated with a drive to create effective solutions.
  • Experience working with entrepreneurs a plus.
  • Familiarity with Slack, Constant Contact and Mailchimp.

Compensation based on experience.

Please send CV and Cover Letter to jobs@ifp.org.