If you are the owner of a business, you are creating a startup, or you are the leader of a team, your business is to deal with clients. Having a healthy and balanced relationship with your clients and managing expectations is the key to your success.
In this class, you’ll learn how to develop and maintain relationships with clients by becoming an indispensable, reliable problem solver.
What You Will Learn
Learn to identify your service, brand, and a client’s behaviors.
Learn what questions to ask and how to ask them.
Develop techniques to deal with referrals, difficult clients, and digital communications.
Create and manage the right client expectations from the start.
Identify your internal client services, how client management becomes a part of your day and not your entire day.
About the instructor
leads the communications team at Radish Lab – an interactive design agency focused on social change. Before she joined Radish, she managed marketing and communications strategies for nonprofits with focuses on international development and education advocacy.
Michelle is a strategist, relationship builder, and project manager who is passionate about helping organizations that have great missions make lasting impacts. She likes to wear many hats (literally and figuratively) and thinks two heads are way better than one.